Shipping & Returns
All items will be shipped via express courier, using either EMS Express or UPS Parcel Pro. EMS will be used for watches less than usd 5000. For watches over usd 5000, we will ship using UPS parcel pro. It is our policy to ship all watches fully insured.
If you prefer, we also have a business account with DHL for shipments.
Please note that your shipment may be subject to import fees upon arrival in the destination country. Any incurred importation fees or taxes are the responsibility of the customer.
If packages are lost or stolen, a refund will be issued only after the approval of the insurance claim by our insurance vendor.
All watches come with a 3 day return policy. In the case of shipping, the time period begins when the parcel is signed for.
If you are not satisfied with your purchase, please contact us immediately via email to organize the return. Watches must be returned in the exact same condition.
We will issue a refund within 7 working days of receiving the item back. We will thoroughly inspect each item in order to ensure it remains in the exact same condition.
We will not issue a refund on any watch beyond the 3 day inspection period. All items shall be at the risk of the customer from the date of delivery of the goods.
Returns must be sent by the same (or similar) method the watch was received with. All items returned must always be fully insured and paid for by you.